Patient Information
Clinical Research Information for Patients
Retina Associates of Utah is proud to partner with a variety of pharmaceutical companies to bring patients the newest innovations in retinal disease treatment. Currently, we are conducting nine (9) clinical studies with others in our research pipeline. From providing important safety and efficacy data for FDA approved Lucentis (monospecific anti-VEGF antibody), Susvimo (port delivery system aka implant) and Vabysmo (the first bispecific antiVEGF antibody) to safely administering other novel therapies including gene therapy, RAU strives to serve patients in Utah with innovative treatments for wet and dry macular degeneration, diabetic macular edema, retinal vein occlusions, and more.
To learn more details about our clinical studies or to inquire about how to participate, please contact our research department (801) 312-2070.
General Patient Information
Appointments
Our office is open Monday through Friday from 8:30 A.M. to 5:00 P.M. If an emergency arises, please contact our office–you will be given an appointment without delay. You should allow one to two hours for an initial consultation.
Realizing that your time is valuable, we try to stay on schedule. However, emergencies sometimes arise. If you are unable to keep your appointment or are going to be late, please call us as soon as possible.
In most cases, your eyes will be dilated in order to complete a thorough examination. Because the effects of dilation will last for several hours, you may find it best to have someone drive you to and from the office.
Our goal is to provide you with the best quality and timeliest retina care available. In an effort to expedite the check-in process when you visit our clinic, please download and fill out the following forms before coming in for your visit.
Medical History
Patient Information
Online Contact to our Practice
To contact us via the website, please use this form. To access your personal medical records through the patient portal, click this link. Follow the instructions you were given during your visit to set up your user name and password, and if there are any questions, feel free to call 801-312-2020 or 1-800-873-8462 for assistance.
Click the button below to pay on your account online.
Payment policies
We appreciate your cooperation in our efforts to limit health care costs. Please be prepared to pay any unmet deductibles, co-payments, and patient responsibility amounts at the time of service. We accept cash, check, debit card, MasterCard, Discover and VISA.
We will submit your claims to your primary insurance carrier. We are Medicare-participating providers and have contracts with most HMO and PPO insurance plans. If we do not participate with your insurance carrier, we require payment on the day of service. We will be glad to answer any billing questions you may have.
These are some of the health plans we participate in:
| Aetna Altius BC/BS Beech Street CCN/PMN Champus Cigna DMBA EA Miller Educators Mutual Federal BC BS First Health/Mailhandlers GEHA Great West Healthwise |
Healthy U Humana Idaho Medicaid IHC Med/Select Value Medicare Molina PEHP PHCS/Multiplan PPO/USA Rio Grande RR Medicare Select Care Select Care Plus Select Choice SelectMed |
SelectMed Plus TriCare/TriWest United Health Care Union Pacific Utah Medicaid Value Care Wyoming Medicaid |
To make a payment online that will go directly to our Practice, use the button below and follow the directions. If you have any questions regarding online payments, feel free to contact our Accounts Receivable Department at 801-312-2030.
Privacy Policies
Your privacy is of the utmost importance. Taking that into consideration, please take a moment to check out our various policies that we provide you from our practice:
Telephone Calls
We encourage you to call with any questions. If needed, our trained office staff will refer your questions immediately to one of the doctors.
Office Locations
For directions to our office locations, please follow this link.
Emergency
If you have an urgent problem after normal hours or weekends, do not hesitate to call. Our phones are answered by a 24-hour answering service. Please give them your name, phone number, and the nature of the emergency, and they will contact one of our doctors (or a covering doctor), who will return your call promptly.